During a recent Deming seminar, after listening to the speaker talk about the drawbacks of paying salespeople on commission, one fellow in the audience clearly couldn’t take it anymore. He spoke up, “I’m a sales guy. What, you’re telling me that we’re just going to quit keeping score?” This speaks to our culture in the US.
What creates our culture of competition?
- Fascination with sports
- Gold stars and grading in schools
- Shame we have in our lives that leads to judging others in order to build ourselves up
- What else?